Refund & Cancellation Policy

• You may cancel at any time from your billing settings or by emailing care@zoazoneservices.com.
• Cancellation takes effect at the end of the current billing cycle. You keep full access — including your agents, numbers, and minutes — until the end of the period you have already paid for.
• Cancel before the renewal date and your saved payment mandate (UPI AutoPay / eNACH / card mandate via Cashfree for India; card via Stripe elsewhere) will not be charged again.

Where a refund is due, it is processed to the original payment method within 5–7 business days of approval. Refunds for Indian customers are returned via Cashfree; refunds for other customers via Stripe. Typical eligible situations include:

• A duplicate charge for the same billing period.
• A charge made after your cancellation took effect.
• Service non-delivery you reported and we could not resolve (e.g., your agent could not be activated during the paid period).
• For India BSNL DID plans: if the DID is not issued, no monthly or setup charge is captured (payment is only tokenised with your consent) — if any amount was ever charged in error, it is refunded in full.

Failed, reversed, or duplicate debits are identified automatically and refunded automatically within 5–7 business days — you do not need to request them. Bank-side settlement times may add 1–3 additional days depending on your bank or UPI PSP.

• Included monthly minutes do not carry over to the next billing cycle.
• Because cancellation takes effect at the end of the paid cycle, the remainder of a paid period — including unused minutes — is not refunded, unless an eligible refund under Section 2 applies or local law requires otherwise.
• Unused minutes have no cash value and cannot be transferred between accounts.

Recurring add-ons (e.g., Recording) follow the same cancellation and refund rules as your subscription. One-time purchases (e.g., White Glove Setup) are non-refundable once the setup work has started.

Email care@zoazoneservices.com with your account email and payment reference, or call +1 256 699 8899 (Mon–Sat, 10:00–18:00 IST). We acknowledge every request within 48 hours and, where a refund is eligible, process it within 5–7 business days to your original payment method. Indian customers may also escalate to our Grievance Officer (see our Contact Us page) — grievances are resolved within 15 days per the IT Rules, 2021.